Shipping Policy: We ship all items within 1-2 business days excluding custom/personalized pieces. Please allow 3 business days for those orders that include a custom/personalized item to be processed to our manufacture to begin making. All custom pieces take about 5 to 6 weeks to be made from scratch and shipped. All engravable pieces are processed and shipped within 1-2 business days.
Free shipping for orders within USA over $75 using USPS. We do not process or ship orders on Saturday or Sunday. Once shipped, we cannot guarantee when an order will arrive. International Shipping: Any orders that are shipped outside of USA may be subject to taxes, import duties, custom duties and fees related to the designated country. Please note that the recipient of package in designated country is responsible for all mentioned/related import fees.
To ensure safety on your package we encourage all customers to add the Route Package Protection to their order. In the case your order says delivered but did not arrive, Route Package Protection will cover to reship your order.
All engravables, custom pieces, and subscription boxes are final sale.
Stainless Steel pieces will not tarnish, rust, or turn your skin green. They are also hypoallergenic. Although our jewelry can handle a normal amount of contact with water and sweat, we suggest limited contact for longer durability. We take pride in using high quality materials for those pieces that are not stainless steel and want you to enjoy your jewelry for as long as possible. To ensure your pieces last, please do not expose your jewelry to harsh chemicals such as perfume, saltwater, pool chlorine or any household cleaning liquids.
HOW IS YOUR JEWELRY DIFFERENT FROM THE REST?
All of our jewelry (except some items in our $15 and under sale) are made using 18K gold plating over stainless steel metal. Stainless Steel does not tarnish or rust making it water resistant, tarnish free and hypoallergenic.
WHAT IS YOUR RETURN POLICY?
We offer easy and FREE returns for all US orders within 30 days of the items being delivered. Some exclusions apply - please visit the return policy section in the footer of our website for full details.
HOW LONG DOES IT TAKE TO SHIP ORDERS?
We ship all orders within 1-2 business days. Once shipped, delivery time depends on which shipping method and carrier is chosen at checkout.
WHAT IF I HAVE A QUESTION REGARDING AN ITEM OR MY ORDER?
Please reach out to us via email at email@example.com or write to us on our live chat. Our team is available Monday-Friday from 10AM-5PM EST - all request sent after hours will be answered the following business day.
Quality and Beautiful
We are committed to quality products that are manufactured ethically and sustainably. All of our jewelry (except some items in our $15 and under sale) are made using 18K gold plating over stainless steel metal. Stainless Steel does not tarnish or rust making it water resistant, tarnish free and hypoallergenic.