FAQs

What if I want to return or exchange something?

We gladly offer returns for a full refund within 14 days of delivery date. Please email us at info@houseofjewelsmiami.com notifying us that you would like to return or exchange. In this email please include your name and order number. We will then provide instructions for where to ship the item to, just note that you will be responsible for the return shipping costs. We will pay for return label if item is damaged or if we made a mistake. 

 Refunds will be returned in the same payment form originally used to purchase. Please allow 1-2 weeks from the return delivery date for your return to process. 

Exclusions apply to any ON SALE items or personalized item. These sales are FINAL - no exchange or return.  

Can I return an item that I purchased through a retailer?

We only accept returns/exchanges from purchases that were made directly from our store - if you purchased from one of our retailers, you will have to contact them and follow their policies. 

How long is the Shipping Process?

All orders will receive full tracking information via email and/or SMS text. Please allow 1-2 business days for your order to be processed. Once shipped, the time it will arrive will depend on which delivery service was chosen at checkout . 

House of Jewels Miami is not liable for missing or lost packages once tracking shows delivered. Please use the tracking number we provide to follow your order until it is delivered. Should you never receive your order, but the tracking number shows that it’s been delivered, please check with your mailman, neighbors or building manager/mail room, and mail carrier directly before contacting us. 

What if I entered the wrong delivery address?

Please email us at info@houseofjewelsmiami.com immediately to have it corrected. If you contact us after it ships, House of Jewels Miami is not liable for misplaced package. We recommend you go to the address you entered and ask them if they received your package. If package is not found, we are not responsible for the error but will accommodate and offer a discount for a repurchase. 

 

Do you ship Internationally? If so, do I have to pay customs fee or import tax?

Yes we do, we ship to over 220+ countries worldwide. 

When ordering outside of United States of America, the purchaser is responsible for assuring the items ordered can be imported to the destination country.

The purchaser/recipient is the importer of record and must comply with all laws and regulations of the destination country. The purchaser/recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient's country.

We are not responsible for any Customs, duties, and taxes. These are non-refundable. If a shipment is refused because of unexpected import fees, the cost of the total order including original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. Normal customs clearance is 1 business day.

To avoid a delay in receiving your order from customs, we strongly suggest:

  • Providing a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
  • Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they abandon or return it to the sender.

How is your gold plated jewelry different from the rest?

Our gold lated jewelry is 18K gold plated over stainless steel. Stainless Steel pieces do not tarnish, rust, or turn your skin green. They are also hypoallergenic. Although our jewelry can handle a normal amount of contact with water and sweat, we suggest limited contact for longer durability. 

How can I apply to your grant for the DREAM donation?

Please visit the OUR MISSION link on the footer section of our website. There you will fill out necessary fields and submit to us a 2 minute video telling us a little bit about yourself, your business and how the money will help you. Winners are chosen quarterly. If you are a winner you will be contacted via email 1-2 weeks after each quarterly review. 

How can I buy House of Jewels Miami pieces wholesale?

Right now we are only selling wholesale to boutiques, salons and spas. The jewelry we sell through our wholesale channel comes packaged as House of Jewels Miami. We are not currently wholesaling to other small jewelry stores. If you are interested in wholesaling please visit the WHOLESALE APPLICATION link on the footer section of our website and fill out the application. We will get back to you within 5 business days with more information. 

What if my question is not answered here? 

Please email us at info@houseofjewelsmiami.com